Remote diagnostics
Motivation
The great advantage is to be able to monitor the function and status of the machine remotely from practically anywhere in the world. Our remote diagnostics system makes this possible.
Description
The technical means of our service is the possibility of remote connection via internet connection to the customer's machine (we have the appropriate software in our company and after enabling the service on the customer's side we are able to connect to the machine remotely).
Remote diagnostics is offered for all machines from the production of TOS VARNSDORF a. s., which are equipped with the control system HEIDENHAIN TNC 640 or SINUMERIK 840D sl.
Technically, the system is designed in such a way that the customer's machine is equipped with a communication unit (a combination of Modem, Router and Switch), which after the demand of the machine operator sends a request via the Internet to connect to the service operator on the manufacturer's side (the system is equipped with security certificates and keys for creating a secure connection).
Benefits
- Remote display of the control panel screen of the connected machine, including its remote control
- Remote control of the machine system including its internal parameters
- Remote diagnostics of drives, gauging and indication of machine inputs/outputs
- Rapid remote verification of machine faults/malfunctions - interactive transmission of machine status data
- In the case of an electronic problem, immediate remote solution
- Transfer of data to the customer's control system to support the technological use of the machine (transfer of NC programs, tool tables and zero points) and the correction of its characteristics (transfer of PLC programs and machine parameters).
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